De repente, se retiraron 7.500 dólares de la cuenta de Wells Fargo de una pareja de Florida después de que delincuentes se hicieron pasar por el personal de su banco para comunicarse con ella.

Estafadores que se hacen pasar por el departamento de fraudes de Wells Fargo han robado más de 7.500 dólares a una pareja después de convencerla de que repitiera los códigos de verificación que le habían enviado al teléfono.

Carmen Evans dice que la identificación del llamante en su teléfono mostraba “Wells Fargo”, y el hombre al otro extremo de la línea, que se presentó como Michael, le informó que había transacciones dudosas en su cuenta, según WKMG News 6.

El llamante mencionó compras en Sam’s Club y Walmart que la residente de Orlando, Florida, reconoció; luego mencionó un cargo de 3.000 dólares que ella afirma no haber realizado.

Según Evans:

“No tuve que darle mi nombre. Lo único que me preguntó en ese momento fue: ‘Recibirás un mensaje con el código. Solo asegúrate de repetírmelo’”.

Después de compartir los códigos, Evans dice que ya no pudo acceder a sus cuentas bancarias.

Ella y su esposo, William, fueron a una oficina de Wells Fargo, donde un empleado les informó que había actividad en sus cuentas mientras estaban allí.

La pareja dice que el dinero fue transferido entre sus cuentas y luego enviado a través de la aplicación Cash App utilizando la tarjeta de débito de Wells Fargo vinculada a Carmen, transferencias que ella afirma no haber realizado.

Las pérdidas incluyeron unos 3.000 dólares en ahorros, además de su pago de la seguridad social y sus salarios del trabajo a tiempo parcial.

“Se llevaron cosas que necesitábamos, y tuvimos que pedir préstamos para pagar las facturas”.

Con la renta y el pago del coche vencidos, la pareja también tuvo que pedir ayuda a sus hijos.

Dice William:

“Fue difícil acercarse a nuestros hijos solo para decirles: ‘Bueno, esto ha pasado. Y ahora no tenemos dinero.’”

Evans dice que disputó las transacciones, pero no ha podido recuperar el dinero.

Desde entonces ha eliminado la aplicación Cash App, y la pareja afirma que está cambiando de banco.

La Asociación de Banqueros Estadounidenses indica que los bancos no llamarán a los clientes para pedirles sus códigos de inicio de sesión únicos.

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